Privacy Policy

Effective Date: 15th July 2026

1. Introduction

ALPS Globemedic Sdn Bhd ("ALPS", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Act 709) of Malaysia ("PDPA"), as well as other applicable laws and regulatory requirements.

This Privacy Policy explains how we collect, use, disclose, store, retain, and safeguard your personal data when you visit our website, communicate with us, enquire about our services, participate in our programmes, or engage with any of our products or services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Scope

This Privacy Policy applies to all visitors and users of our website, including individuals who:

Submit enquiries through our website
Register for events, seminars, or webinars
Book consultations or appointments
Purchase products or services
Apply for employment opportunities
Subscribe to newsletters or marketing communications
Participate in research, healthcare, or wellness programmes
Engage with ALPS through digital platforms or social media

3. Personal Data We Collect

Depending on the nature of your interaction with us, we may collect:

Personal Identification Information

Full name
Identification or passport number (where required)
Nationality
Date of birth
Gender

Contact Information

Email address
Telephone number
Residential or business address

Business Information

Company or organisation
Position or designation
Professional registration details (where applicable)

Technical Information

IP address
Browser type
Device identifiers
Operating system
Website activity
Cookies
Login information
Location information (where enabled)

4. Sensitive Personal Data

Where relevant to our healthcare, laboratory, biotechnology, regenerative medicine, longevity, wellness, or diagnostic services, we may collect Sensitive Personal Data, including but not limited to:

Medical history
Health conditions
Laboratory reports
Diagnostic information
Genetic testing information
Genomic sequencing results
Cellular therapy information
Regenerative medicine treatment records
Medication history
Allergies
Clinical assessments
Wellness programme information

Such information will only be processed:

with your explicit consent;
where required for the provision of healthcare or related services;
where required by law; or
as otherwise permitted under the Personal Data Protection Act 2010.

5. How We Collect Your Personal Data

We collect personal data when you:

Complete online enquiry forms
Register for events
Request quotations
Subscribe to newsletters
Book appointments
Contact us by telephone or email
Visit our offices or clinics
Submit laboratory samples
Participate in clinical programmes
Use our online services
Apply for employment
Interact with us through social media

Certain technical information may also be collected automatically through cookies and website analytics.

6. Purposes of Processing

Your personal data may be processed for purposes including:

Responding to enquiries
Providing healthcare services
Scheduling appointments
Delivering laboratory and diagnostic services
Managing regenerative medicine programmes
Providing genetic testing services
Processing payments
Managing customer relationships
Conducting research and product improvement (where permitted by law and with appropriate safeguards)
Improving website performance
Marketing and promotional activities (where consent has been obtained)
Compliance with legal and regulatory obligations
Fraud prevention
Risk management
Internal administration

7. Artificial Intelligence and Digital Technologies

ALPS may utilise artificial intelligence ("AI"), automation tools, and digital technologies to enhance operational efficiency and improve customer experience.

Where AI-assisted technologies are used in connection with healthcare, diagnostics, laboratory services, or customer support, such technologies are intended to assist qualified professionals and do not replace professional medical judgement.

Where appropriate, decisions affecting your healthcare will remain subject to review by qualified healthcare professionals.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

Improve website functionality
Understand website usage
Enhance user experience
Analyse website traffic
Remember user preferences
Improve security

You may disable cookies through your browser settings; however, some website functions may not operate correctly.

9. Disclosure of Personal Data

We may disclose your personal data to:

Our subsidiaries and affiliated companies
Medical practitioners
Healthcare professionals
Hospitals and healthcare facilities (where required)
Diagnostic laboratories
Business partners involved in service delivery
Payment service providers
IT service providers
Cloud service providers
Professional advisers
Auditors
Regulatory authorities
Government agencies
Law enforcement authorities where legally required

All disclosures are made only where necessary and subject to appropriate confidentiality obligations.

10. International Transfers

As an organisation serving local and international clients, your personal data may be transferred to service providers, laboratories, or business partners located outside Malaysia.

Where such transfers occur, ALPS will take reasonable steps to ensure that your personal data receives a level of protection comparable to that required under Malaysian law.

11. Data Security

We maintain appropriate physical, electronic, administrative, and organisational safeguards designed to protect your personal data against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

Security measures may include encryption, restricted system access, secure servers, staff training, confidentiality obligations, and periodic security reviews.

12. Data Retention

Personal data will only be retained for as long as reasonably necessary to fulfil the purposes for which it was collected or as required under applicable laws, healthcare regulations, professional obligations, or contractual requirements.

When retention is no longer necessary, personal data will be securely destroyed, anonymised, or permanently deleted.

13. Marketing Communications

Where you have consented, ALPS may contact you regarding:

New healthcare services
Biotechnology innovations
Wellness programmes
Educational events
Promotions
Product launches
Corporate updates

You may withdraw your consent or unsubscribe at any time.

14. Your Rights

Subject to the Personal Data Protection Act 2010, you may:

Request access to your personal data;
Request correction of inaccurate or incomplete personal data;
Withdraw your consent (where processing is based on consent);
Request updates to your contact information;
Enquire about how your personal data is processed.

Certain rights may be subject to statutory limitations or administrative fees permitted by law.

15. Third-Party Websites

Our website may contain links to third-party websites. ALPS is not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of those websites before providing personal data.

16. Children's Privacy

Our website is not intended for children under the age of 18 unless supervised by a parent or legal guardian or where the collection of personal data is otherwise authorised by applicable law.

17. Changes to this Privacy Policy

ALPS may amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, regulatory obligations, or technological developments.

The latest version will always be published on our website together with the effective date.

18. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under the Personal Data Protection Act 2010, please contact us.

By using this website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, storage, and processing of your personal data in accordance with this Privacy Policy and the Personal Data Protection Act 2010 (Malaysia).